Refund Policy

Last Updated: November 2025

At HelloDeskHub, we are committed to delivering high-quality AI receptionist and automation services to support your business. Because our services are digital, subscription-based, and delivered instantly, our refund policy is structured to ensure fairness and transparency for both parties.

1. Subscription Payments

All subscription payments for HelloDeskHub services — including AI receptionist, call handling, messaging, and automation tools — are billed monthly in advance.

Because service access begins immediately upon payment, subscription fees are non-refundable once the billing cycle has started.

2. Satisfaction Guarantee (First 7 Days)

If you are a new customer and are not satisfied with the service within the first 7 days, you may request a full refund of your first month’s subscription.

To qualify:

• You must be a first-time customer

• You must request the refund within 7 days of your initial payment

• You must provide a reason for cancellation so we can improve our service

Refund requests after the initial 7-day period will not be eligible.

3. Cancellations

You may cancel your subscription at any time.

• Cancellation stops future billing

• Your account will remain active until the end of your current billing cycle

• No partial-month refunds are issued for unused time

4. Billing Errors

If you believe you were charged in error, please contact us immediately.
We will investigate and issue a refund if the charge was incorrect.

5. Non-Refundable Items

The following are not eligible for refunds:

• Monthly subscription fees after the 7-day window

• Add-on services that were delivered (e.g., custom scripts, setup assistance)

• AI usage charges on Pay-Per-Use plans

• Third-party fees (e.g., messaging, telecom costs from integrated providers)

6. Contact Information

To request a refund or ask questions about this policy, contact us at:

📧 Email: info@hellodeskhub.com
📍 Mailing Address:
HelloDeskHub
Kingston, St.Andrew
Jamaica

We aim to respond to all refund requests within 2 business days.

7. Policy Changes

HelloDeskHub reserves the right to update this refund policy at any time. Updates will be posted on this website with a revised “Last Updated” date.