Privacy Policy

Last Updated: November 2025

HelloDeskHub (“we,” “us,” or “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or AI-powered receptionist systems.

By using HelloDeskHub, you agree to the practices described in this policy.

1. Information We Collect

a. Information You Provide

We may collect the following when you submit a form, sign up, or communicate with us:

• Full Name

• Email Address

• Phone Number

• Business Name & Industry

• Service Preferences

• Billing Information (processed securely through third-party providers)

b. Automatically Collected Information

When you visit our website or use our AI receptionist:

• IP address

• Device type

• Browser type

• Usage analytics

• Call logs and message logs (ONLY for service delivery)

c. AI Interaction Data

To operate your virtual receptionist, we may process:

• Call answering scripts

• Incoming call messages

• Lead qualification details

• Customer service interactions
  This data is processed solely to deliver your service.

2. How We Use Your Information

We use your information to:

• Provide and improve our AI receptionist services

• Set up and manage your HelloDeskHub account

• Process payments

• Respond to support requests

• Improve website performance

• Personalize your experience

• Communicate updates, service notices, and marketing offers

We do not sell your data.

3. How We Share Information

We may share data only with:

• Service providers (e.g., payment processors, hosting)

• AI technology partners

• Legal authorities (if required by law)

We never sell, rent, or trade your information.

4. Data Storage & Security

We use secure, industry-standard systems to protect your data, including:

• Encryption

• Secure servers

• Access restrictions

• Continuous monitoring

However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Cookies & Tracking

Our website uses cookies for:

• Analytics

• Performance

• User experience

You may disable cookies through your browser.

6. Your Rights

Depending on your location, you may:

• Access your data

• Correct your data

• Request deletion

• Withdraw consent

• Opt out of marketing

Contact us to exercise these rights.

7. Data Retention

We retain your information only as long as necessary to:

• Provide services

• Meet legal requirements

• Maintain business records

8. External Links

Our website may contain links to third-party pages that we do not control.
We are not responsible for their content or privacy practices.

9. Contact Us

If you have questions about this policy, contact us:

Email: info@hellodeskhub.com
Phone: +1 (876) 781-2182
Website: https://HelloDeskHub.com